Global Design Leader | PayPal, Intuit | 15+ Years Building Design Teams
Design LeadershipFree Coaching
60+
Designers Led
15+
Years in Design
$35M
Revenue Impact
About
Thomas Carroll is a curious, strategic design leader who pushes boundaries, elevates craft, and builds strong teams. For 15+ years, he has collaborated with exceptional partners worldwide — at PayPal, Intuit, and beyond — growing design teams from 3 to 60+ and delivering transformative solutions that drive real business impact.
He launched PayPal's Commerce Platform (+34% conversion), rebranded the Insights Dashboard (+70% MAUs), and directed multi-platform strategies leading to a $1B acquisition by News Corp. His work increased product usage from 1 to 5+ integrated solutions, improved homepage engagement by 93%, and drove $35M in incremental revenue.
Thomas offers free personalized coaching and mentorship for designers and product leaders as part of his commitment to giving back to the design community.
Design Philosophy
Growth is a continuous journey that demands both self-discovery and strategic guidance. Great design leadership feels human — it tells stories that move organizations forward and delivers outcomes that last.
Experience
Global Design Leader
PayPal
Grew design team from 8 to 60+. Launched Commerce Platform (+34% conversion), rebranded Insights Dashboard (+70% MAUs). Drove $35M incremental revenue.
Design Leader
Intuit
Grew team from 3 to 46. Embedded human-centric design and unlocked breakthrough innovation.
Design Director
News Corp / Realtor.com
Directed multi-platform strategies and execution leading to a $1B acquisition.
Individual & Business Coaching
willhavebeen.com
Free coaching for designers and product leaders. Career guidance, portfolio reviews, and strategic design consulting.
